Orders for Barcelbal products can be placed by filling out the Contact Form, sending an email to geral@barcelbal.com or calling +351 253 606 590 (call to national landline).
FAQ’s
On this page you will find information on "how to order scales and balances", "payment methods", "CE verification", among other topics. 1. How can I order products?
2. What payment methods are available?
The normal terms are cash payment upon delivery of the goods.
3. What are the payment terms?
In the event of non-compliance or delay on the part of the customer in settling any debts within the agreed period, commercial default interest shall be due at the supplementary legal rate of 12% per annum plus 3%, from the date of issue of the debit document (invoice, debit note, cash sale, posting notice, etc.).
4. What delivery methods are available?
The delivery of Barcelbal products varies depending on the product being shipped. Shipping may be carried out by Barcelbal or by a subcontracted goods delivery company. Goods are shipped at the customer’s own risk.
5. What are the delivery costs?
The costs of delivering the products are borne by the customer.
6. What is the delivery time for products?
Delivery times are merely indicative and approximate. The expiry of this period does not imply any type of payment, compensation, or penalty.
7. Do Barcelbal products come with a warranty?
Our products benefit from a 2-year warranty against any manufacturing and/or assembly defects.
Warranty exclusions:
Misuse by the operator, lightning strikes, electrical discharges. When repairs have been attempted or carried out by technicians not authorised by Barcelbal. Travel costs and any transport of the goods to and from the repair location shall be at the customer’s expense and risk.
8. Are Barcelbal products CE certified?
The request for EC verification of the equipment, as well as the cost in accordance with current legislation, are the responsibility of the customer.
9. What is periodic verification?
Periodic verification is mandatory and carried out at intervals of one year. The purpose of periodic verification is to check that the scale is fit for weighing and complies with standards.
10. How to perform periodic checks on scales and weighbridges for lorries?
Barcelbal provides a Periodic Inspection Service for Scales and Truck Scales of all brands. Please contact us by email: suporte@barcelbal.com or telephone: +351 253 143 644 (Call to national landline).
11. Can I resell or transfer Barcelbal equipment to third parties?
Barcelbal – Balanças e Básculas, Lda reserves ownership of the goods supplied, even if they are resold or transferred to third parties, until they are paid for in full, in accordance with Article 409 of the Portuguese Civil Code.